Brain Teaser Daily
APR 2025
Zayn Faitrouni - IT Support Technician, Web developer
As an IT Support Technician, I have gained hands-on experience in troubleshooting, system maintenance, and supporting fast-paced environments.
I also specialise in front-end development and UX/UI design. I use HTML, CSS, JavaScript, Shopify, and WordPress to create efficient, intuitive digital experiences, tailored to each specific use case.
Career Overview
Xenontech - IT Support Technician (February 2025 - Present)
- Performed on-site/remote hardware and software support for 80+ schools across the Greater Sydney area
- Ensured minimal disruption to the classroom environment and staff responsibilities during and after school hours
- Managed multiple schools with 300+ devices in their fleet, using both Jamf Pro/School and Microsoft Intune to push remote commands
- Balanced the workload across 10+ schools as their designated field technician both on-site and remotely
- Completed a self-paced online Certificate III in Information Technology at the Australian College Of Commerce & Management
UrSafeRite - Ecommerce Product Manager (July 2022 - January 2025)
- Programmed an internal automation tool for data entry, reducing total time spent per product upload by a minimum of 30%
- Completed the upload of over 1000 products in the catalogue that hadn't been put online previously
- Generated size guide pages across 15 applicable brands
- Accelerated the integration of products from D2C to B2B, successfully increasing the catalogue by over 150 products, Refined previous product data points for an increase in consistency and accuracy
Vpply - UX/UI Designer and Front-end Developer (March 2023 - June 2023)
- Independently designed the front-end of the employer dashboard within the 3- month internship window
- Developed the brand identity and guidelines in a team of 3 designers
- Completed 100% of assigned Jira tickets related to both design and front-end development tasks
- Debugged known issues with the customer facing site, resulting in an improved user experience
- Established connections with stakeholders and investors, participating in meetings alongside the CEO
Front-end Designer and Developer - Freelance (Ongoing)
- Designed, developed and launched sites for customers using the latest technologies required to satisfy customer needs
- Managed hosting on behalf of customers, maintaining uptime during updates and post-launch design changes
- Balanced full time work along side entrepreneurial ventures and hobby programming projects
- Designed digital product catalogues from existing branding assets and guidelines
Education
Australian College Of Commerce & Management (Feb 2025 - Dec 2025)
Certificate III, Information Technology
Western Sydney University (2019 - 2022)
Bachelor of Design (Visual Communication)
Favorite Tools & Technologies
As a tinkerer with a passion for staying ahead of the curve, I'm always on the lookout for innovative ways to create and collaborate.
With a solid foundation built throughout my visual communication degree and further strengthened by real-world experience from freelance clients and work experience; I've developed expertise in the below tools & technologies.